E-Daakhil portal, launched by NCDRC, now operational in multiple States/UTs
- Posted By
10Pointer
- Categories
Economy
- Published
27th Feb, 2021
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Context
E-Daakhil portal for Consumer grievance redressal is now operational in 15 States/UTs
What is E-Daakhil portal?
- The E-Daakhil portal empowers the consumer and their advocates to file the consumer complaints along with payment of requisite fees online from anywhere for the redressal of their complaints.
- Simply put, it is a web application for e-filing of consumer complaints
- It is launched by National Consumer Dispute Redressal Commission (NCDRC) and prepared by National Information Centre (NIC).
- Legal Backing: The Consumer Protection Act, 2019, has provision for e-filing of consumer complaints in the Consumer Commissions and online payment of the fees for filing a complaint.
- The Common Service Centres (CSC) has been integrated with the e-daakhil portal.
- Delhi was the first state to implement it in 2020.
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National Consumer Disputes Redressal Commission (NCDRC)
- The National Consumer Disputes Redressal Commission (NCDRC) is a quasi-judicial commission.
- It was set up in 1988 under the Consumer Protection Act of 1986.
- It comes under the Department of Consumer Affairs.
- The commission is headed by a sitting or retired judge of the Supreme Court of India.
- Section 21 of Consumer Protection Act, 1986 posits that the National Consumer shall have jurisdiction:
- to entertain a complaint valued at more than one crore
- have Appellate and Revisional jurisdiction from the orders of State Commissions
- An appeal can be filed against the order of NCDRC to the Supreme Court of India within 30 days.
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