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Predictive analysis of Public Grievances

  • Posted By
  • Categories
    Polity & Governance
  • Published
    5th Aug, 2020
  • A Tripartite Memorandum of Understanding (MoU) was signed between IIT Kanpur, Ministry of Defence (MoD) and Department of Administrative Reforms & Public grievances (DAR & PG).
  • M.O.U was signed to develop Artificial Intelligence (AI) and Machine Learning (ML) Techniques to conduct exploratory and predictive analysis of Public Grievances received on the web based Centralized Public Grievances Redress &
  • Monitoring System (CPGRAMS) pertaining to the MoD.
  • The project will help the Ministry of Defence to take corrective measures in time, before a problem becomes large.
  • To identify the cause and nature of grievances to bring systematic changes in policies.
  • The analysis will help the MoD to determine if more complaints are coming from any specific areas/regions/cities.
  • Department of Administrative Reforms & Public Grievances is the custodian of data on the CPGRAMS portal.

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